This is the most common login problem. Almost always, the email was delivered but stopped by a spam filter, often a school or company filter.
Check these first
Wait 1 minute, then click Request a new one on the code screen. Only the newest code works.
Look in your Spam, Junk, Promotions or Quarantine folder.
Search your inbox for BIP Visualized Confirmation (login codes) or Reset password instructions.
Make sure you are using the same email address you signed up with.
Ask your IT team to allow our emails
School districts and agencies often block automated email. Ask IT to allowlist:
[email protected] (login codes, confirmation links, password resets, receipts)
[email protected] (shared BIPs, courses and invites)
[email protected] (invoices)
Switch your code to text message
Once you are logged in, you can get codes by SMS instead. Go to Settings > Profile, set Two Factor Method to SMS, add your Mobile number and click Update.
Still stuck?
Email [email protected] from the address on your account. We can see whether our email reached you and send you a working link.