1. Your plan renewed
Pro renews automatically every month or year until you cancel. Check the date in Settings > Billing > Manage Plan.
2. You switched from monthly to yearly
Switching to yearly charges the yearly price right away, minus what is left of your month.
3. A team member accepted your invite
On a Pro team, each person who accepts an invitation becomes a paid seat.
4. You think you are on the free plan
Open Settings > Billing. If it says "You are currently on our Free tier." you have no paid plan with us. Check the receipt email: if it is not from [email protected] or [email protected], the charge may be from another service.
See every charge
Go to Settings > Billing > Manage Plan > History. Click a payment to download the invoice or receipt.
Think a charge is a mistake? Email [email protected]. Duplicate charges and charges made in error are always refunded. See Refund policy.