Why is a resource, strategy or course locked?

What the small crown means, which plan unlocks what, and what to do if something stays locked after you upgrade.

Some content is part of a paid plan. You can spot it by the small crown in the top left corner of the card. When you click it, a message opens that starts with "You found a premium..." and shows what unlocks it.

What unlocks what

  • Most strategies, resources and all CEU and PDU courses: Pro (monthly or yearly) or a team plan.

  • The RBT 40-Hour Course: Pro Yearly or a team plan. The message says "You found a yearly course."

  • The BCBA Supervision Curriculum: a team plan. The message says "You found an Enterprise course."

Always free

  • Resources and strategies without a crown.

  • Anything someone shares with you, including courses and the RBT 40-Hour Course. You do not need to upgrade to open it.

Still locked after you upgraded?

  1. Go to Settings > Billing and check that it shows your paid plan.

  2. Log out and log back in.

  3. On a team? Make sure you are logged in with the exact email your admin invited. Another email means a separate free account.

  4. Still locked? Email [email protected] and tell us which item.

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